In this last blog you will read about is a personal story of my own and the circumstance that I had to use professional practice to deal with the situation at hand. To set the scene I previously worked at the only medical centre in town, as a receptionist you were constantly busy with shredding, scanning, ‘lighting’ people up in the appointment book, collecting payments/organizing Medicare reimbursements and answering phones (to name a few).
The main issue with this job is the confidentiality side of it all, you constantly have to be weary of the information you distribute over the phone or the information you can hand out. Many of times I would run into the complication of people asking for their results to be given to them over the phone and a receptionist is not trained to give results.
In this circumstance we have to email or give them a release of information form to sign and send back to us. This form allows us to send their entire file with us to another doctors surgery of their nomination. This is to prevent information being distributed to fraudulent people or receptionist giving out incorrect information.
Amber Jade’s Blog 